Terms of Use & Sale
Effective date: 2025
These Terms govern your access to and use of this website and your purchases from Bighorbhbr Additive Components Sdn. Bhd. (“Bighorbhbr”, “we”, “our”). By visiting the site or placing an order, you agree to these Terms. If you do not agree, please discontinue use.
1. Website use
The site is provided for business users in Malaysia and abroad. You may not misuse the site, interfere with its operation, or attempt to access non‑public systems. Links to other sites are provided for convenience; we are not responsible for their content.
2. Quotes & orders
Quotations are invitations to treat and valid for the period stated. Orders are subject to acceptance by us in writing (including email). Product specifications, pricing, and lead times may vary based on material availability and production capacity. We may require prepayment or deposits for custom or OEM items.
3. Specifications
Unless otherwise stated, dimensional tolerances, material grades, and finishes follow our standard manufacturing practices. We reserve the right to implement engineering changes that do not materially affect performance. Customers are responsible for fitness‑for‑purpose assessments within their own processes.
4. Delivery & risk
Delivery terms are specified in the quotation or order confirmation. Risk of loss passes on delivery or handover to the carrier according to the agreed Incoterms. Delivery dates are estimates; we will make reasonable efforts to meet them, but delays caused by events beyond our control shall not constitute a breach.
5. Inspection & acceptance
Inspect goods promptly upon receipt. Notify us in writing of any shortages or defects within seven (7) days. If we determine a warranted defect exists, we will at our option repair, replace, or credit the affected items. Return instructions must be followed for any approved returns.
6. Warranty
We warrant that products will materially conform to the agreed specifications at the time of shipment. Except as required by law, we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose. Wear items (such as nozzles) are subject to normal degradation and service life depends on application and maintenance.
7. Limitation of liability
To the maximum extent permitted by law, our aggregate liability arising out of or related to any order shall be limited to the amount paid for the affected products. We shall not be liable for indirect, incidental, special, or consequential damages, including production downtime, lost profits, or loss of data.
8. Payments & taxes
Payment terms are as stated on the invoice. Late payments may accrue interest at the rate permitted by law. Prices are exclusive of applicable taxes and duties unless specified. You are responsible for providing accurate billing details and any required tax documentation.
9. Intellectual property
We retain all rights in our designs, formulations, processes, and trade marks. OEM/private‑label work does not transfer underlying IP unless expressly agreed in writing. You warrant that materials or specifications you provide do not infringe third‑party rights and you grant us the necessary license to manufacture your order.
10. Compliance
You agree to use our products in accordance with applicable laws, standards, and safety practices. Where requested, we may provide MSDS, COA, or compliance statements (e.g., RoHS), based on supplier and manufacturing records.
11. Confidentiality
Each party may disclose confidential business information to the other. The receiving party shall protect such information using reasonable measures and use it only for the intended purpose. Obligations do not apply to information that becomes public through no fault of the receiving party.
12. Force majeure
We are not liable for delays or failure to perform due to events beyond our reasonable control, including shortages, transport disruptions, utility failures, or regulatory actions.
13. Termination
Either party may terminate an order for material breach if the breach is not cured within fourteen (14) days of written notice. You remain responsible for costs incurred for custom work up to the termination date.
14. Governing law
These Terms are governed by the laws of Malaysia. The parties submit to the exclusive jurisdiction of the courts of Malaysia, without prejudice to any mandatory consumer protections that may apply.
15. Contact
Bighorbhbr Additive Components Sdn. Bhd.
Level 23, Menara Binjai, 2 Jalan Binjai, 50450 Kuala Lumpur, Malaysia
Phone: +60 3‑9212 4458 • Email: contact@bighorbhbr.org