Privacy Notice
Effective date: 2025
At Bighorbhbr Additive Components Sdn. Bhd. (“Bighorbhbr”, “we”, “our”), we respect your privacy and are committed to handling personal data responsibly. This notice explains what we collect, how we use it, and the rights available to you. It applies to our website, quote requests, and business communications in Malaysia and overseas.
Data we collect
- Contact details: name, company, email, phone number.
- Business information: requirements, order history, delivery addresses, tax details for invoicing.
- Website usage: device type, pages viewed, approximate location, and technical logs. We may use cookies for performance and preferences; see our Cookie Notice.
- Communications: emails, forms, and support messages for quality assurance and record‑keeping.
How we use data
- Provide quotes, fulfill orders, and offer customer support.
- Improve our products, website reliability, and service quality.
- Send important service messages (e.g., order updates, safety information).
- Meet legal obligations, including tax and accounting requirements.
Legal bases
We process personal data based on: performance of a contract or steps before entering one; our legitimate interests in operating and improving our business; and compliance with legal duties. Where required, we rely on your consent, which you may withdraw at any time.
Sharing
We share data with service providers who help us run our operations (for example, hosting, email, analytics, logistics, and payment processors). These parties are bound by confidentiality and only act on our instructions. We may disclose information if required by law, to protect our rights, or in the context of a corporate transaction.
International transfers
Some providers may operate outside Malaysia. Where transfers occur, we take reasonable steps to protect your data in line with applicable laws and good industry practice.
Retention
We keep personal data only as long as necessary for the purposes described above, and to satisfy legal, tax, and audit requirements. Typical retention for quote records is up to 24 months unless a longer period is required by law or to resolve disputes.
Your choices and rights
- Access: request a copy of the personal data we hold about you.
- Correction: ask us to update or correct inaccurate information.
- Deletion: request deletion where appropriate (subject to legal limits).
- Objection & restriction: object to certain processing or ask us to limit it.
- Consent: where we rely on consent, you may withdraw it at any time.
To exercise your rights, email contact@bighorbhbr.org. We may need to verify your identity before responding.
Security
We implement administrative, technical, and physical safeguards designed to protect personal data against loss, misuse, or unauthorized access. No method of transmission or storage is fully secure; we regularly review and improve our controls.
Children
Our website and services are intended for business use and not directed to children under 13. We do not knowingly collect personal data from children.
Contact
Bighorbhbr Additive Components Sdn. Bhd.
Level 23, Menara Binjai, 2 Jalan Binjai, 50450 Kuala Lumpur, Malaysia
Phone: +60 3‑9212 4458 • Email: contact@bighorbhbr.org
Updates
We may update this notice from time to time to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised effective date.